Emergency departments (EDs) can be stressful places for anyone. The noise, bright lights, long wait times, and crowded spaces often make visits especially hard for people with intellectual and developmental disabilities (IDD). These conditions can increase anxiety, make communication more difficult, and even lead to worse health outcomes.

The new Environment of Care (EOC) Resource Guide was created to help hospitals and ED teams make their spaces more welcoming, calming, and supportive for people with IDD. The guide includes:

• Practical suggestions for simple changes to lighting, furniture, and physical space
• Low-cost tools to reduce sensory overload
• Staff training tips that can be built into daily routines
• Ideas for hospital practices that improve patient comfort and safety

This guide is designed for hospital leaders, administrators, and ED teams who want to improve care for people with IDD, their caregivers, and staff alike. Many of the suggested changes are small, easy to implement, and can make a big difference in the patient experience.

By using this guide, hospitals can take meaningful steps toward safer, more inclusive emergency care environments. EDs can be places where every patient feels respected and supported.